Q-See Remote Viewing and Trouble Shooting Tips


I just bought the Q-see (QS458) 8 channel DVR system. It works great. The cameras have a clear picture, with easy to use interface. The set up was easy to understand and configure. The Android aps for Q-See QS work great. The remote viewing also work great. If you run into any trouble, there Tech Support will work with you to resolve any issues. Q-see also offers a free DYNDNS service for remote viewing. www.myq-see.com  You can down load any Q-See aps from Google Play Store. 
How ever, It does not work on Google Chrom.

Q-See 8 Channel DVR Security System w/500GB HDD




I highly recommend  Q-See for any surveillance system. 
Special thanks to Manuel for the great customer service. 






Q-See Remote Viewing Tips

To log into most routers. Type in the routers IP address into the browser. Most routers use 192.168.1.1
Log in - Admin
Password  - Admin

Or 192.168.1.2

Login - Admin
Password - Password

There you can configure your router.

Setting up the Free DYNDSNS Domain name from Q-see.
Go to --> www.myq-see.com
Sign up.

If Remote Viewing is not working.

It is possible that a port is being blocked. This sometimes happens with 80. In this case you would use a different port in the same range such as 83, 85, 89, etc. You would need to change the port in the network setup, forward the new port to the IP address of the dvr, and add the new port to the end of the IP address or URL in the browser. For example, if you use 83 instead of 80 you would add :83 to the end of the address in the browser. You can check to see if the ports are open by going to www.canyouseeme.org and verifying they are open.

After you configured your remote viewing and it does not work, Try adding :85 after your domain name.
Example
http;//example.myq-see.com
http://example.myq-see.com:85
http://example.myq-see.com:83
Step 1) Make sure you have the correct ip address.
You only use the IP address of the DVR to access it from a computer on the same network. To access from a remote computer you need to use a different IP address then you use to access locally, you need to use the public IP address of the router that the DVR is connected to.
You can get this address by going to:
from a computer that is connected to the same router as the DVR.
While you are on that site you can also verify that the ports you forwarded from the router to the IP address of the DVR are open.
You do not need to use these ports when you are accessing the DVR from a computer on the same network, but you do need to have them open to connect from a remote computer.

Step 2) If you are using web port other than 80, make sure you type in the following format:
http://IP address:Port # you forwarded to; for example: http://67.69.102.103:85 
Step 3) Make sure you are using Internet Explorer and have the ActiveX settings configured.


Step 4) The network you are connecting from - might be blocking the DVR .
For example, places like a library or office network might prevent you from logging in to your
security camera.

Step 5) Make sure the DVR is up and running.

Step 6) All the ports, the DVR operates on - need to be open on the DVR network. You need two ports
open, the http web port and the data port.

Step 7) Use Internet Explorer to log in. You can not use Internet Explorer (64 bit) or IE(no add on).

Step 8) Log in to windows as an Administrator level, not the user level.

Step 9) Anti-Virus programs such as Norton and Kaspersky might block the ActiveX download from
the DVR; most of these internet security programs give you the option of disabling them for a
short period of time.

Step 10) Some of our DVRs do not support Internet Explorer 9, you can use the optional client software
to view the cameras. You can download the software here

Step 11) Only the QT Series and QC Series support Mac viewing.

Step 12) For mobile phones, you might not have enough bandwidth to connect. Also make sure you are
using the correct mobile app and the firmware on the DVR is up to date.

Step 13) If you are able to log into the DVR but unable to see the live feed; check your video card driver
and DirectX properties. Make sure the DirectX features are enabled. If the DirectX features are
not enabled, update the DirectX and video card drivers by updating your video drivers.
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